Frequently Asked Questions
GENERAL QUESTIONS
What services does Beyond The Mile Virtual Assistants offer?
We specialize in providing medical virtual assistants and administrative virtual assistants from the Philippines to businesses in the USA.
Our services include but are not limited to:
- Medical billing and coding
- Patient scheduling and records management
- Administrative tasks (email management, data entry, calendar management, etc.)
- Customer support and appointment setting
And much more!
Why should I choose virtual assistants from the Philippines?
Filipino assistants are known for their:
- Strong English proficiency
- Administrative tasks (email management, data entry, calendar management, etc.)
- Customer support and appointment setting
Cultural compatibility with Western business practices High level of professionalism and work ethic Cost-effective rates without compromising quality
How do I get started with your services?
Getting started is easy! Simply contact us through our website or email, and we’ll schedule a consultation to discuss your needs. Once we understand your requirements, we’ll match you with the perfect virtual assistant and onboard them seamlessly into your workflow.
ABOUT OUR VIRTUAL ASSISTANTS
Are your virtual assistants trained and experienced?
Yes! Our virtual assistants undergo rigorous training and have experience in their respective fields. For medical virtual assistants, we ensure they are familiar with medical terminologies, HIPAA compliance, and industry-specific tools.
Can I interview the virtual assistant before hiring?
Absolutely! We encourage our clients to interview candidates to ensure they are the right fit for their business.
How do you ensure data security and confidentiality?
We take data security seriously. Our virtual assistants are trained in data privacy best practices, and we use secure communication tools and platforms to protect your information. For medical clients, we ensure HIPAA compliance.
PRICING AND PLANS
How much does it cost to hire a virtual assistant?
Our pricing is flexible and depends on the scope of work, hours required, and the level of expertise needed. We offer competitive rates tailored to fit your budget. Contact us for a customized quote.
Do you offer part-time or full-time virtual assistants?
Yes! We provide both part-time and full-time virtual assistants, as well as project-based support, depending on your needs.
Are there any hidden fees and contracts?
No hidden fees and No Contracts! We believe in transparency, and all costs will be clearly outlined in your agreement.
MANAGEMENT AND SUPPORT
How do I communicate with my virtual assistant?
You can communicate with your virtual assistant through your preferred channels, such as email, phone, Zoom, Google Meet, or other collaboration tools.
What if I’m not satisfied with the virtual assistant assigned to me?
Your satisfaction is our priority. If the virtual assistant isn’t the right fit, we’ll work with you to find a replacement at no extra cost.
Do you provide training for my virtual assistant on my specific processes?
Yes! We work with you to ensure your virtual assistant is trained on your specific tools, systems, and processes to ensure a smooth transition.
TECHNICAL AND OPERATIONAL QUESTIONS
What time zones do your virtual assistants work in?
Our virtual assistants are based in the Philippines (PST time zone), but they are highly adaptable and can work according to your preferred schedule, including US business hours.
How quickly can I onboard a virtual assistant?
Once we’ve identified the right candidate for your needs, onboarding can typically be completed within 1 week, depending on the complexity of your requirements.
Still Have Questions?
If you have any other questions or need further clarification, feel free to reach out to us at support@beyondthemileva.com
We’re here to help!
Beyond The Mile Virtual Assistants – Your success is our priority!